I work too hard for my money to support a company who just does not care about their customers. They treated me with respect, their employees made sure that I knew that I was a valuable customer. Macy's just recently gave me great customer service and I can tell you I will now take my intimate purchases to them. If a customer tells you they were put out for your company's error, I think you should try to at least make things right for the customer you inconvenienced. I feel a company is responsible for what they advertise. I am concerned about the lack of plain old Customer Service and accountability. "We have the right to discontinue an offer at any time." I understand Victora's Secret has the right to discontinue and retract an offer.
I informed Aeysha that the offer was advertised on their website as available and during shopping I was able to apply the offer to my cart. I did the online chat to see what happened and I was informed that the offer was no longer available. Today however, they officially lost a customer. I supported the brand regardless of their quality of clothes going down.
I have been a customer for over 10 years. I am extremely disappointed that it had to be from such a known brand like VS. This was the WORST customer service experience I have ever received. I think The LEAST VS could have done was expressed delivered the other hoodie at no additional cost IF they cared about customer satisfaction. All she replied was, "Ok." Just confirming what I had said. When Shatonya finally replied, I ended up expressing to her how terrible customer service is. The lady on the phone explained that I would have to pay the price difference but, I would need to get a refund first and then a new charge. So I decided to call customer service while waiting for a reply back from Shatonya (since I was getting nowhere) and see if someone else would help. Thanks to these services, you’re able to purchase from online stores as if you were a U.S.As I mentioned, she was taking 5-10 mins to respond and at this point investigating what happened and trying to do an exchanged dragged on for 30+ minutes. They’ll wait for everything to arrive, combine them into one large shipment, and send it on its way! Thinking about ordering multiple items? MyUS has you covered. MyUS will keep an eye out for your delivery, and once it turns up, they’ll send it to Israel. Buy Your Product(S) From the Victoria Secret Online Store We have used their services for a long time and are always impressed with their reliability. So, what are you waiting for? If you want to shop for your favourite brands on their US online stores then registering with MyUS is the best decision you can make. Why are they the best? Well, they charge no extra taxes, their rates are cheap, and they provide a very reliable service.
In our experience, the best Freight Forwarder is MyUS. You can then easily order from any US-based company by using your US address. When you open an account with a freight forwarder, you receive a US-based address. The foreign customers then use these addresses for purposes of international shipping. United States companies called “freight forwarders” offer US addresses to foreign customers.
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